Store Policies
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Questions
Email Sales@GeneralPencil.com Call 650.369.4889 (8 am – 4:30 pm California Time) Carriers We ship via USPS Priority Mail and/or UPS Ground Shipping Point Most online orders will ship from Redwood City, California, USA, otherwise it will ship from Jersey City, New Jersey, USA Handling Time We aim to ship your order within 5 business days or less. On the occasion that it will take us longer than 5 business days to ship your order, we will let you know. 
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Order Cancellation
You may cancel your order any time prior to shipment. Returns & Exchanges We want you to be happy and successful with our products. Imperfect Item? We will replace it at no cost to you. Call or Email us with your order number and we’ll make it right. Received the wrong item? We’ll send you the right one! Call or Email us with your order number and we’ll make it right. Changed your mind/Not what you were expecting? Within 30 days of receipt, we will gladly exchange it for something else, or refund you the original purchase price (less shipping) to the original purchase method within 10 business days of receiving your items. Call or Email us with your order number to arrange your exchange or return. View our Privacy Policy here |
